At 9jili, we take the privacy of every Filipino player seriously. This page explains what personal information we collect, why we collect it, how we use it, and what rights you have over your own data when you use our platform.
A plain-language overview of our data practices for registered players in the Philippines.
When you register for an account on 9jili, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of any identity verification documents you submit when completing the Know Your Customer process, such as a government-issued ID or proof of billing address. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs, which help us maintain the security and performance of the service. When you make deposits or request withdrawals, we record transaction details including the payment method used, the amount, and the timestamp of each transaction, though we do not store full card numbers or sensitive payment credentials on our servers. All of this information is collected only to the extent necessary to operate the platform, verify your identity, process your transactions, and comply with our obligations under Philippine law.
The personal data we collect from Filipino players is used primarily to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the gaming services you have signed up for on 9jili. We also use your information to detect and prevent fraudulent activity, money laundering, and any other conduct that may violate our Terms and Conditions or applicable Philippine regulations, including those set by PAGCOR. Where you have given your consent, we may use your contact details to send you information about promotions, new game releases, and platform updates that may be relevant to your interests — you can withdraw this consent at any time by updating your communication preferences in your account settings. We use technical and session data to analyse how the platform is used, identify areas for improvement, and ensure that the mobile and desktop experience remains smooth and responsive for players across the Philippines. We do not use your personal data to make automated decisions that produce significant legal effects on you without providing a means for human review.
9jili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — your data belongs to you, and we treat it with the respect it deserves. We do share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but these parties are contractually bound to handle your data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. In certain circumstances, we may be required by law or by a competent Philippine authority — such as a court order or a regulatory directive from PAGCOR or the National Privacy Commission — to disclose personal information, and we will comply with such requirements while taking reasonable steps to notify you where permitted. If 9jili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under conditions that maintain the same level of protection described in this policy. We will never share your data with any party in a way that is inconsistent with the purposes described in this Privacy Policy without first obtaining your explicit consent.
As a registered player on 9jili and as a data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights regarding the personal information we hold about you. You have the right to access a copy of your personal data at any time by submitting a request through the support team, and we will respond within the timeframe required by applicable law. You also have the right to request the correction of any inaccurate or incomplete information in your account, and we encourage you to keep your details up to date directly through your account settings whenever possible. If you wish to have your personal data deleted, you may submit a deletion request, and we will process it subject to any legal obligations that require us to retain certain records for a specified period — for example, transaction records that must be kept for regulatory compliance purposes. You have the right to object to the processing of your data for direct marketing purposes at any time, and you may also request that we restrict the processing of your data in certain circumstances as provided under Philippine law.
9jili implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to staff members who have a legitimate need to process it as part of their role. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the integrity of our systems, and we maintain incident response procedures to act quickly in the unlikely event of a data breach. Passwords are stored in hashed form and are never accessible in plain text by any member of our team, and we strongly encourage all players to use a unique, strong password and to enable any additional account security features available on the platform. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to take your own steps to protect your account, such as logging out after each session and keeping your login credentials confidential.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information is retained for the duration of your active relationship with 9jili and for a reasonable period thereafter to allow for the resolution of any disputes, the processing of final transactions, or compliance with regulatory record-keeping requirements. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other legal obligations applicable to online gaming operators in the Philippines. When your data is no longer required for any of these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you have requested the deletion of your account and there are no outstanding legal or regulatory reasons to retain your data, we will process the deletion within the timeframe specified in our response to your request.
9jili may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the platform, and the most current version will always be available on this page. When we make material changes to this policy, we will notify registered players through a notice displayed upon login or through the contact details associated with their account, so that you are always aware of how your information is being handled. The date of the most recent update will be indicated at the bottom of this page, and we encourage you to review it periodically to stay informed. Your continued use of the 9jili platform after any update to this policy constitutes your acceptance of the revised terms, so if you have any concerns about a change, please contact the support team before continuing to use the service. If you have questions about this Privacy Policy or about how your personal data is handled, you can also visit our FAQ page for additional guidance.
Quick answers to the most frequently raised data privacy questions on 9jili.
Yes. When you register on 9jili, your personal information is protected using encrypted transmission protocols and stored in secured systems with restricted access. We do not share your registration details with any third party for commercial purposes, and your data is only used to operate your account, verify your identity, and comply with our legal obligations as an online gaming platform serving Filipino players. We recommend that you also take steps to protect your own account by choosing a strong password and never sharing your login credentials with anyone else.
Yes, you have the right to request the deletion of your personal data at any time by contacting the support team. We will process your request and delete or anonymise your data as soon as it is no longer required for any legal, regulatory, or operational purpose. Please note that certain records — such as transaction histories and identity verification documents — may need to be retained for a period specified by Philippine law even after your account is closed. We will always inform you of any such retention obligations when we respond to your deletion request.
9jili may send you promotional messages about new offers, game updates, and platform news if you have given your consent to receive marketing communications during registration or through your account settings. You can withdraw this consent and opt out of marketing messages at any time by updating your communication preferences in your account dashboard or by contacting the support team directly. Opting out of marketing communications will not affect your ability to use the platform or receive important service-related notifications about your account, transactions, or security.
Both the Terms and Conditions and the Responsible Gaming pages are linked directly from the footer of every page on the 9jili platform, so they are always easy to find. Reading these pages alongside this Privacy Policy will give you a complete picture of your rights and responsibilities as a registered player. If you have any further questions that are not answered on these pages, the FAQ page provides additional guidance on a wide range of topics relevant to Filipino players.
Now that you know how 9jili handles your personal data, you can enjoy sports betting, bingo, and casino-style entertainment knowing your information is in safe hands. Create a free account today or log in to explore everything the platform has to offer Filipino players.
Our FAQ page covers data privacy, account security, and more in plain Philippine English.
Visit the FAQ